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PRIVACY POLICY

Effective Date: October 21, 2023

This Privacy Policy outlines how TrackMyVisaNow LLC ("we," "us," or "our") collects and uses your Personal Information.

We do not sell email addresses to third parties. We share your email address with Stripe to facilitate billing and purchases. Your email address and password, if you provide them, are stored by Okta. We do not share your email address with any other third party. We do not share any other personally identifiable information with any third party. Third-party use of user information (including de-identified, anonymized, or pseudonymized data) is prohibited for any reason without active consent from the user. If there is a data breach, we will notify all affected users and provide instructions for further actions you may take, if any.

TrackMyVisaNow takes the protection of your personal data very seriously. This page informs you of our policies regarding the collection, use and disclosure of Personal Information. We will not use or share your information with anyone except as described in this Privacy Policy. We do not sell personal information to third parties.

We are obliged to provide this information under the EU General Data Protection Regulation (GDPR), the Data Protection Act 2018, and several individual states across the United States.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Log Data

When you access the Website, we may collect certain information automatically, including, but not limited to, (1) IP address; (2) domain server; (3) type of device(s) used to access the Website; (4) web browser(s) used to access the Website; (5) referring webpage or other source through which you accessed the Website; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Website (collectively “Log Data”). Depending on applicable law, some Log Data may be Personal Information.

2. Cookies

Please visit our Cookie Policy page.

3. Collection and Storage of Your Information

When you use our Website, we collect your case number and email address which can be used to contact or identify you.

We retain your email address for as long as you have an open account with us or as otherwise necessary to fulfill your Subscription. In some cases, we retain your information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, prevent fraud, enforce the agreement, or as otherwise permitted or required by applicable law, rule or regulation.

4. Service Providers

TrackMyVisaNow does not collect information provided for authentication purposes. You may login using Google or other social media profiles or create a login using Auth0, Inc., a subsidiary of Okta. You may be asked by the third-party to supply information including, without limitation, your email address and password. You agree to the collection and use of your information in accordance with Okta’s Privacy Policy when you login. We encourage you to read their Privacy Policy at https://www.okta.com/privacy-policy/.

TrackMyVisaNow does not collect information provided for payment purposes. We use Stripe, a third-party payment processor, to facilitate payment and the completion of purchases. You may be asked by the third-party to supply information including, without limitation, your name, your email, your credit card number, the expiration date of your credit card, the CVV number and your billing address. You agree to the collection and use of your information in accordance with Stripe’s Privacy Policy when you purchase a subscription using our third-party payment processor. We encourage you to read their Privacy Policy at https://stripe.com/privacy.

TrackMyVisaNow vets these well-reputed third parties to ensure they will not sell your personal data.

5. Use of Information

This information is used:

  • to provide the service or product requested
  • to enable billing
  • to communicate with you
  • to personalize our service
  • to analyze and report on your case status
  • to improve our website
  • for systems administration and troubleshooting purposes

We do not sell email addresses to third parties.

6. Data Retention, Data Deletion & Account Closure

Accounts that have been active for more than 3 years will be automatically closed and your data will be deleted.

Any user may request that we close their account and delete their data by emailing support@trackmyvisanow.com from the same email they used to create an account. Your data will be deleted within 72 hours of your request.

7. Change of Ownership

If TrackMyVisaNow undergoes a change of ownership or if any individual TrackMyVisaNow product is sold to another company, your data will be transferred to the new owner. Active users of any affected subscription services will be notified by email prior to the change of ownership. If the new owner’s Privacy Policy will be different from ours, users will be notified of this change and may elect to close their accounts and have their data deleted by emailing support@trackmyvisanow.com.

8. Privacy Notice for Residents of California

Under the California Consumer Privacy Act and the California Privacy Rights Act, California consumers have a right to knowledge, access, and deletion of their personal information. TrackMyVisaNow does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests. California consumers can exercise their rights by sending an email to support@trackmyvisanow.com. In response to a request, TrackMyVisaNow has the right to ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with TrackMyVisaNow, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights.

9. Privacy Notice for Residents of the European Economic Area (EEA), UK and Switzerland

When you provide us your personal data, the legal basis for such data processing is consent, a legitimate interest in the Website and/or performance of a contract. If you are a resident of EEA, Switzerland, or the UK, in certain cases, you may have a right to:

  • correct or update inaccurate Personal Information
  • restrict or limit the ways in which we use your Personal Information
  • object to the processing of your Personal Information
  • request the deletion of your Personal Information
  • obtain a copy of your Personal Information in an easily accessible format

Please contact us at support@trackmyvisanow.com to exercise those rights. In response to a request, TrackMyVisaNow has the right to ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with TrackMyVisaNow, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights.

10. Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or through a notice on our website homepage. Active users of our subscription services will be notified by email of any changes to this Privacy Policy and shall receive a plain-language summary of what has changed. If you do not agree to the new terms, you may email us support@trackmyvisanow.com to stop your service, close your account, and/or delete your information.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@trackmyvisanow.com.

Last updated: August 19, 2024